Politica de confidentialitate

Confidentialitatea datelor dumneavoastra cu caracter personal reprezinta una dintre preocuparile principale ale Waterverse SRL, cu sediul in Cluj, Com Floresti, str Porii 7/11, Romania, in calitate de operator de date.

Acest document are rolul de a va informa cu privire la prelucrarea datelor dumneavoastra cu caracter personal, in contextul utilizarii paginii de internet app.waterverse-eu.com, la care ne vom referi in continuare cu denumirea "site-ul".

Cuprins

Categoriile de date cu caracter personal prelucrate
Scopurile si temeiurile prelucrarii
Durata pentru care va prelucram datele
Dezvaluirea datelor cu caracter personal
Transferul datelor cu caracter personal
Drepturile de care beneficiati
Confidentialitatea minorilor
Modificari in politica de confidentialitate

1. Categoriile de date cu caracter personal prelucrate

A. Daca sunteti client al site-ului, va prelucra datele dumneavoastra cu caracter personal, cum ar fi:

Nume si prenume
Numar de telefon
Adresa de e-mail
Adresa de facturare
Adresa de livrare
Date referitoare la modul in care utilizati site-ul (de exemplu, comportamentul /preferintele /obisnuintele dumneavoastra)
Precum si orice alte categorii de date pe care le furnizati in mod direct in contextul crearii contului de utilizator, in contextul plasarii unei comenzi prin intermediul site-ului sau in orice alt mod care rezulta din utilizarea site-ului.

Daca pentru a va crea cont de utilizator pe site, utilizati contul dumneavoastra de Facebook sau Google, va prelucra urmatoarele date publice de profil afisate de aplicatiile respective: nume utilizator, adresa de e-mail.

In cazul in care alegeti sa va creati cont de utilizator doar inainte de a finaliza comanda unui produs disponibil pe site, se va solicita adresa dumneavoastra de e-mail in baza careia va fi creat automat un cont.

In cazul in care nu finalizati comanda, adresa de e-mail si celelalte date furnizate nu vor fi stocate de site, iar contul creat va fi sters automat.

B. Daca sunteti vizitator al site-ului, va prelucra datele dumneavoastra cu caracter personal pe care le furnizati:

In mod direct in contextul utilizarii site-ului, cum ar fi datele pe care le furnizati in cadrul sectiunii de contact / intrebari / reclamatii, in masura in care ne contactati in acest fel
In mod indirect, date precum: adresa IP, browser folosit, durata navigarii, istoricul cautarilor, sistem de operare folosit, limba si pagini vizualizate, URL-uri complete, secventa de click-uri catre, prin si de la site-ul nostru, informatii sau produse vizualizate / cautate, durata vizitelor pe anumite pagini, informatii privind interactiunea cu paginile (ex. derularea, click-urile, trecerile de mouse), date despre comportamentul utilizatorilor.

2. Scopurile si temeiurile de prelucrarii

A. Daca sunteti client al site-ului, prelucreaza datele dumneavoastra cu caracter personal astfel:

pentru desfasurarea relatiei contractuale dintre dumneavoastra si , respectiv pentru preluarea, validarea, expedierea si facturarea comenzii plasate pe site, informarea dumneavoastra asupra starii comenzii, organizarea returului de produse comandate etc.

Temei: Prelucrarea datelor dumneavoastra in acest scop are la baza contractul incheiat intre dumneavoastra si , definit in cuprinsul Termenelor si Conditiilor app.waterverse-eu.com/termeni-si-conditii. Furnizarea datelor dumneavoastra cu caracter personal este necesara pentru executarea acestui contract. Refuzul furnizarii datelor poate avea drept consecinta imposibilitatea derularii raporturilor contractuale dintre dumneavoastra si .

pentru indeplinirea obligatiilor legale ce revin in contextul serviciilor prestate prin intermediul site-ului, inclusiv a obligatiilor in materie fiscala, precum si in materie de arhivare.

Temei: Prelucrarea datelor dumneavoastra pentru acest scop este necesara in baza unor obligatii legale. Furnizarea datelor dumneavoastra in acest scop este necesara. Refuzul furnizarii datelor poate avea drept consecinta imposibilitatea de a respecta obligatiile legale care ii revin si deci in imposibilitatea de a va oferi serviciile prin intermediul site-ului.

pentru activitati de marketing, respectiv pentru transmiterea, prin intermediul mijloacelor de comunicare la distanta (e-mail, sms) de comunicari comerciale privind produsele si serviciile oferite de WaterverseSRL, prin intermediul site-ului.

Temei: Prelucrarea datelor dumneavoastra pentru acest scop are la baza consimtamantul dumneavoastra, daca alegeti sa-l furnizati.

Va puteti exprima consimtamantul pentru prelucrarea datelor in acest scop prin bifarea casutei corespunzatoare de la momentul crearii contului, sau ulterior crearii contului, la sectiunea informatiile contului meu.

Pentru dezabonarea de la primirea unor astfel de comunicari comerciale puteti folosi optiunea de la finalul fiecarui e-mail/ sms continand comunicari comerciale. In plus, puteti sa va dezabonati prin accesarea sectiunii "Informatiile contului meu".

Furnizarea datelor dumneavoastra in acest scop este voluntara. Refuzul furnizarii consimtamantului pentru prelucrarea datelor dumneavoastra in acest scop nu va avea urmari negative pentru dumneavoastra.

in scopul efectuarii diverselor analize, raportari privind modul de functionare a site-ului, realizarea de profiluri de preferinte de consum, in principal, in vederea imbunatatiri experientei oferite pe site.

Temei: Prelucrarea datelor dumneavoastra pentru acest scop are la baza interesul legitim al de a imbunatati permanent experienta clientilor pe site. Furnizarea datelor dumneavoastra in acest scop este voluntara. Refuzul furnizarii datelor pentru acest scop nu va avea urmari negative pentru dumneavoastra.

B. Daca sunteti vizitator al site-ului, prelucreaza datele dumneavoastra cu caracter personal astfel:

pentru activitati de marketing, respectiv pentru transmiterea, prin intermediul mijloacelor de comunicare la distanta (e-mail, sms), de comunicari comerciale privind produsele si serviciile oferite de Waterverse SRL, prin intermediul site-ului.

Temei: Prelucrarea datelor dumneavoastra pentru acest scop are la baza consimtamantul dumneavoastra, daca alegeti sa-l furnizati.

Va puteti exprima consimtamantul pentru prelucrarea datelor in acest scop prin completarea si bifarea casutei corespunzatoare din formularul pentru abonarea la newsletter disponibil pe site.

Pentru dezabonarea de la primirea unor astfel de comunicari comerciale puteti folosi optiunea de la finalul fiecarui e-mail/ sms continand comunicari comerciale.

pentru rezolvarea plangerilor, reclamatiilor si pentru a monitoriza traficul si a imbunatati experienta dumneavoastra oferita pe site.

Temei: Prelucrarea datelor dumneavoastra pentru acest scop are la baza interesul legitim al de a asigura functionarea corecta a site-ului, precum si pentru a imbunatati permanent experienta vizitatorilor site-ului, inclusiv prin solutionarea diferitelor comentarii, intrebari sau reclamatii.

Furnizarea datelor dumneavoastra in acest scop este voluntara. Refuzul furnizarii datelor pentru acest scop nu va avea urmari negative pentru dumneavoastra.

3. Durata pentru care va prelucram datele

Waterverse SRL va prelucra datele dumneavoastra cu caracter personal atat cat este necesar pentru realizarea scopurilor de prelucrare mentionate mai sus.

In cazul in care sunteti client, vom prelucra datele dumneavoastra pe intreaga durata a raporturilor contractuale si ulterior conform obligatiilor legale care revin in sarcina (de ex, in cazul documentelor justificative financiar-contabile pentru care termenul de pastrare prevazut de lege este de 10 ani de la data incheierii exercitiului financiar in cursul caruia au fost intocmite).

In situatia in care sunteti client si va exercitati optiunea de stergere a contului de utilizator, prin apasarea butonul "stergere cont" din sectiunea "informatiile contului meu", va interpreta aceasta actiune ca optiunea dumneavoastra de a va dezabona de la primirea de comunicari comerciale prin care va tinem la curent despre produsele si serviciile oferite prin intermediul site-ului.

In acest sens, daca alegeti sa va stergeti contul de utilizator, nu va vom mai trimite e-mailuri si / sau sms-uri de acest gen.

Totusi, dorim sa va informam ca stergerea contului nu va avea ca efect automat stergerea datelor dumneavoastra cu caracter personal.

In cazul in care doriti sa nu va mai fie prelucrate datele cu caracter personal sau daca doriti stergerea datelor, va puteti exercita drepturile detaliate la punctul 6 de mai jos.

In cazul in care solicitati stergerea contului, insa pe acel cont exista cel putin o comanda activa, cererea de stergere a contului va putea fi inregistrata numai dupa livrarea produselor si finalizarea ultimei comenzi active.

Daca va retrageti consimtamantul pentru prelucrarea datelor in scop de marketing, va inceta prelucrarea datelor dumneavoastra cu caracter personal in acest scop, fara insa a afecta prelucrarile desfasurate de pe baza consimtamantului exprimat de catre dumneavoastra inainte de retragerea acestuia.

4. Dezvaluirea datelor cu caracter personal

Nu inchiriem / vindem datele dumneavoastra cu caracter personal catre terte parti.

Pe langa operator, in anumite situatii, datele pot fi accesibile pentru terte parti precum furnizori de servicii, operatori de transport, furnizori de hosting, companii IT, numite, daca este necesar, ca persoane imputernicite de Operator.

Acestea sunt obligate prin contract sa mentina confidentialitatea datelor si sa le foloseasca exclusiv in scopul pentru care le-au fost furnizate.

De asemenea, am putea dezvalui datele dumneavoastra cu caracter personal catre autoritatile publice centrale / locale, in urmatoarele cazuri exemplificativ enumerate:

pentru administrarea site-ului
in situatiile in care aceasta comunicare ar fi necesara pentru atribuirea de premii sau alte facilitati persoanelor vizate, obtinute ca urmare a participarii lor la diverse campanii promotionale organizate de catre prin intermediul site-ului;
pentru mentinerea, personalizarea si imbunatatirea site-ului si a serviciilor derulate prin intermediul lui
pentru efectuarea analizei datelor, testarea si cercetarea, monitorizarea tendintelor de utilizare si activitate, dezvoltarea caracteristicilor de siguranta si autentificarea utilizatorilor
pentru transmiterea de comunicari comerciale de marketing, in conditiile si limitele prevazute de lege
atunci cand dezvaluirea datelor cu caracter personal este prevazuta de lege etc.

5. Transferul datelor cu caracter personal

Datele cu caracter personal furnizate catre pot fi transferate in afara Romaniei.

6. Drepturile de care beneficiate

In conditiile prevazute de legislatia in materia prelucrarii datelor cu caracter personal, in calitate de persoane vizate, beneficiati de urmatoarele drepturi:

dreptul la informare - dreptul de a primi detalii privind activitatile de prelucrare efectuate de catre , conform celor descrise in prezentul document;
dreptul de acces la date dreptul de a obtine confirmarea din partea cu privire la prelucrarea datelor cu caracter personal, precum si detalii privind activitatile de prelucrare precum modalitatea in care sunt prelucrate datele, scopul in care se face prelucrarea, destinatarii sau categoriile de destinatari ai datelor, etc;
dreptul la rectificare - dreptul de a obtine corectarea, fara intarzieri justificate, de catre a datelor cu caracter personal inexacte/ nejustificate, precum si completarea datelor incomplete;
dreptul la stergerea datelor, fara intarzieri nejustificate, ("dreptul de a fi uitat") - se aplica anumite conditii; Este posibil ca, in urma solicitarii de stergere a datelor, sa anonimizeze aceste date (lipsindu-le astfel de caracterul personal) si sa continue in aceste conditii prelucrarea pentru scopuri statistice;
dreptul la restrictionarea prelucrarii, in anumite conditii;
dreptul la portabilitatea datelor - dreptul de a primi datele cu caracter personal intr-o modalitate structurata, folosita in mod obisnuit si intr-un format usor de citit, precum si dreptul ca aceste date sa fie transmise de catre catre alt operator de date, in masura in care sunt indeplinite conditiile prevazute de lege;
dreptul la opozitie
- in ceea ce priveste activitatile de prelucrare se poate exercita prin transmiterea unei solicitari conform celor indicate mai jos;
- in orice moment, din motive legate de situatia particulara in care se afla persoana vizata, ca datele care o vizeaza sa fie prelucrate in temeiul interesului legitim al sau in temeiul interesului public, cu exceptia cazurilor in care poate demonstra ca are motive legitime si imperioase care justifica prelucarea si care prevaleaza asupra intereselor, drepturilor si libertatilor persoanelor vizate sau ca scopul este constatarea, exercitarea sau apararea unui drept in instanta;
- in orice moment, in mod gratuit si fara nicio justificare, ca datele care o vizeaza sa fie prelucrate in scop de marketing direct.
dreptul de a nu fi supus unei decizii individuale automate dreptul de a nu fi subiectul unei decizii luate numai pe baza unor activitati de prelucrare automate, inclusiv crearea de profiluri, care produce efecte juridice care privesc persoana vizata sau o afecteaza in mod similar intr-o masura semnificativa;
dreptul de a va adresa Autoritatii Nationale de supraveghere a Prelucrarii Datelor cu Caracter Personal sau instantelor competente, in masura in care considerati necesar.

Pentru orice intrebari suplimentare cu privire la modul in care datele cu caracter personal sunt prelucrate si pentru a va exercita drepturile mentionate mai sus, va rugam sa va adresati la adresa de email: [email protected]

7. Confidentialitatea minorilor

Waterverse SRL nu contacteaza cu buna stiinta sau nu colecteaza informatii de la persoane cu varsta sub 18 ani. Website-ul nu are ca scop solicitarea de informatii de orice fel de la persoane cu varsta sub 18 ani.

Daca printr-o eroare intram in posesia unor astfel de informatii si suntem instiintati de acest lucru, vom obtine consimtamantul parental adecvat pentru a utiliza aceste informatii sau, in cazul in care nu este posibil, vom sterge informatiile de pe serverele noastre.

Daca doriti sa ne comunicati primirea de informatii despre persoanele cu varsta sub 18 ani, va rugam sa ne contactati pe email la: [email protected]

8. Modificari in politica de confidentialitate

Ne rezervam dreptul de a modifica aceasta politica de confidentialitate. In cazul unor modificari majore pe viitor vei fi instiintat pe email (daca este posibil) sau prin afisarea unui mesaj specific pe site.

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The privacy of your personal data is one of the primary concerns of Waterverse SRL, headquartered in Cluj, Florești commune, 7/11 Porii Street, Romania, acting as data controller.

This document is intended to inform you about the processing of your personal data in the context of using the website app.waterverse-eu.com, hereinafter referred to as "the website."

Table of Contents

Categories of personal data processed
Purposes and legal bases for processing
Duration of data processing
Disclosure of personal data
Transfer of personal data
Your rights
Privacy of minors
Changes to the privacy policy

1. Categories of personal data processed

A. If you are a customer of the website, your personal data will be processed, such as:

First and last name
Phone number
Email address
Billing address
Delivery address
Data regarding how you use the website (e.g., your behavior / preferences / habits)
As well as any other categories of data you provide directly when creating a user account, placing an order through the website, or in any other way resulting from the use of the website.

If you use your Facebook or Google account to create a user account on the website, the following public profile data displayed by those applications will be processed: username, email address.

If you choose to create a user account only before completing the order of a product available on the website, your email address will be requested, based on which an account will be automatically created.

If you do not complete the order, the email address and other data provided will not be stored by the website, and the created account will be automatically deleted.

B. If you are a visitor to the website, your personal data that you provide will be processed:

Directly in the context of using the website, such as data you provide in the contact / questions / complaints section, to the extent that you contact us in this way
Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, full URLs, click sequences to, through and from our website, information or products viewed / searched, duration of visits to certain pages, information regarding page interaction (e.g., scrolling, clicks, mouse movements), user behavior data.

2. Purposes and legal bases for processing

A. If you are a customer of the website, your personal data is processed as follows:

For the performance of the contractual relationship between you and the company, namely for receiving, validating, dispatching and invoicing orders placed on the website, informing you about the status of your order, organizing the return of ordered products, etc. Legal basis: The processing of your data for this purpose is based on the contract concluded between you and the company, as defined in the Terms and Conditions at app.waterverse-eu.com/termeni-si-conditii. Providing your personal data is necessary for the performance of this contract. Refusal to provide data may result in the inability to carry out the contractual relationship between you and the company.
For fulfilling legal obligations arising in the context of services provided through the website, including obligations in tax matters and archiving. Legal basis: The processing of your data for this purpose is required under legal obligations. Providing your data for this purpose is mandatory. Refusal to provide data may result in the inability to comply with applicable legal obligations and therefore the inability to offer you services through the website.
For marketing activities, namely for sending, via remote communication means (email, SMS), commercial communications regarding products and services offered by Waterverse SRL through the website. Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it. You may express your consent by checking the corresponding box when creating your account, or after account creation, in the "My Account Information" section. To unsubscribe from such commercial communications, you may use the option at the bottom of each email/SMS containing commercial communications, or by accessing the "My Account Information" section. Providing your data for this purpose is voluntary. Refusing consent will not have any negative consequences for you.
For various analyses and reports on the functioning of the website, creating consumer preference profiles, primarily to improve the experience offered on the website. Legal basis: The processing of your data for this purpose is based on the legitimate interest of the company in continuously improving the customer experience on the website. Providing your data for this purpose is voluntary and refusal will not have any negative consequences for you.

B. If you are a visitor to the website, your personal data is processed as follows:

For marketing activities, namely for sending, via remote communication means (email, SMS), commercial communications regarding products and services offered by Waterverse SRL through the website. Legal basis: Based on your consent, if you choose to provide it, by completing and checking the corresponding box in the newsletter subscription form available on the website. To unsubscribe, you may use the option at the bottom of each email/SMS. Providing your data for this purpose is voluntary.
For resolving complaints and claims, and to monitor traffic and improve your experience on the website. Legal basis: The legitimate interest of the company in ensuring the proper functioning of the website and continuously improving the visitor experience, including by resolving various comments, questions or complaints. Providing your data for this purpose is voluntary.

3. Duration of data processing

Waterverse SRL will process your personal data for as long as necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data throughout the contractual relationship and subsequently in accordance with the legal obligations of the company (e.g., for financial-accounting supporting documents for which the legally prescribed retention period is 10 years from the end of the financial year in which they were prepared).

If you are a customer and exercise the option to delete your user account by pressing the "delete account" button in the "My Account Information" section, this action will be interpreted as your choice to unsubscribe from receiving commercial communications keeping you updated on products and services offered through the website. If you delete your account, we will no longer send you emails and/or SMS messages of this nature.

However, please be advised that deleting your account will not automatically result in the deletion of your personal data. If you wish to have your personal data no longer processed or deleted, you may exercise the rights detailed in point 6 below.

If you request account deletion but there is at least one active order on that account, the deletion request can only be registered after delivery of the products and completion of the last active order.

If you withdraw your consent for marketing data processing, processing of your personal data for this purpose will cease, without affecting processing carried out on the basis of consent you expressed prior to its withdrawal.

4. Disclosure of personal data

We do not rent/sell your personal data to third parties.

In addition to the data controller, in certain situations, data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, appointed, where necessary, as processors on behalf of the Controller. These are contractually bound to maintain data confidentiality and use it solely for the purpose for which it was provided.

We may also disclose your personal data to central/local public authorities in the following non-exhaustive cases:

For website administration
Where such communication would be necessary for awarding prizes or other benefits to data subjects obtained through participation in various promotional campaigns organized through the website
For maintaining, personalizing and improving the website and services conducted through it
For data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication
For sending marketing commercial communications, within the conditions and limits provided by law
When disclosure of personal data is required by law, etc.

5. Transfer of personal data

Personal data provided to the company may be transferred outside Romania.

6. Your rights

Under the conditions provided by personal data processing legislation, as data subjects, you have the following rights:

Right to information — the right to receive details about processing activities carried out by the company, as described in this document
Right of access — the right to obtain confirmation from the company regarding the processing of personal data, as well as details about processing activities such as how data is processed, the purpose of processing, recipients or categories of recipients, etc.
Right to rectification — the right to obtain correction, without undue delay, of inaccurate/unjustified personal data, as well as the completion of incomplete data
Right to erasure ("right to be forgotten"), without undue delay — certain conditions apply; following a data deletion request, the company may anonymize the data (thus removing its personal nature) and continue processing under these conditions for statistical purposes
Right to restriction of processing, under certain conditions
Right to data portability — the right to receive personal data in a structured, commonly used, machine-readable format, and the right to have that data transmitted by the company to another data controller, to the extent the conditions provided by law are met
Right to object — regarding processing activities, exercisable by submitting a request as indicated below; at any time, for reasons related to the particular situation of the data subject, to object to processing based on the legitimate interest of the company or public interest, except where the company can demonstrate compelling legitimate grounds that override the interests, rights and freedoms of the data subject, or that processing serves the establishment, exercise or defence of legal claims; at any time, free of charge and without justification, to object to processing for direct marketing purposes
Right not to be subject to automated individual decision-making — the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects the data subject
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or competent courts, to the extent you deem it necessary

For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact us at: [email protected]

7. Privacy of minors

Waterverse SRL does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under 18.

If by error we come into possession of such information and are notified of this, we will obtain appropriate parental consent to use this information or, where not possible, will delete the information from our servers.

If you wish to notify us of the receipt of information about persons under 18, please contact us by email at: [email protected]

8. Changes to the privacy policy

We reserve the right to modify this privacy policy. In the event of significant future changes, you will be notified by email (where possible) or through a specific message displayed on the website.

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